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BREDON HILL CLEANING SERVICES LTD

TERMS AND CONDITIONS – CLEANING SERVICES

1. DEFINITIONS

In these Terms and Conditions:

Cleaning Materials" means detergents, solutions,

towels, cloths, gloves and other cleaning equipment

including (without limitation) mops, buckets and vacuum cleaners;

Customer” means One-Off Customers and Regular Customers;

One-Off Customer" means a customer who has booked

between one and three cleans;

Providermeans Bredon Hill Cleaning Services Ltd;

Regular Customer" means a customer who has

instructed Provider to clean on more than three occasions;

Services” means the cleaning and/or housekeeping

services agreed between the Provider and the Customer;

and

Terms and Conditions" means these terms and

conditions for Services.

2. TERM AND TERMINATION

a) All instructions for Services are subject to these Terms and Conditions to the exclusion of any other terms and conditions, whether written or oral.

b) These Terms and Conditions will enter into effect when the Provider and Customer have agreed for Services to take place and will continue to apply until Services are no longer provided by the Provider.

c) The Provider reserves the right to make reasonable changes to these Terms and Conditions from time to time. Customer proposed amendments to these Terms and Conditions will be valid only if agreed in advance in writing and signed by Hristina Toteva.

d) If a Customer wishes to change the day or time on which the Services are provided, the Provider will do its best to accommodate the request made by the Customer but cannot guarantee that the same person will be available at the alternative agreed time.

e) In the event that a Regular Customer wishes to stop receiving Services from the Provider, it must provide the Provider with no less than 30 calendar days’ prior notice which may be given by text, email or in writing to Hristina Toteva.

3. PRICING & PAYMENT

a) The price of the service will be that shown in Our price list in place at the time of your engaging Our Services. If the price shown differs from current price we will inform you upon receipt of your Order.

b) The price payable for one-off, deep cleaning will be quoted for and agreed prior to commencement of the Services

c) Our price may change (including when the scope of the Services changes) and We will give you 30 days' written notice of the change following which the revised price will become effective.

d) All prices are excluded VAT, including any quotation given. Changes in VAT will not affect any prices where We have already received payment in full, from you.

e) In the event that the Provider incurs any bank charges as a result of a Customer’s cheque being returned or an amount being unpaid, the Provider will have the right to recover this from the Customer.

f) Before We begin providing the Services for deep, after building work or end of tenancy cleaning, you will be require to pay a Deposit of 50% of the total price for the Services. The remaining 50% will become due and payable immediately after the Service have been done.

g) In the event that the Services are due to be provided on a bank holiday in England (other than Easter Day, Christmas Day, Boxing Day and/or New Year’s Day), then the Services will still be provided unless agreed otherwise by the Provider and Customer. If the Services fall on Easter Day, Christmas Day, Boxing Day or New Year’s Day and the Services are not provided, then no amounts are due and payable. If it is agreed that the Services will provided on these bank holidays, the Customer and provider will agree the terms that will apply.

4. CUSTOMER OBLIGATIONS

a) The Services must be provided for a minimum of two (2) hours per visit.

b) The Customer must ensure that the property where the Services are to be provided has running water, electricity and sufficient light.

c) The Customer must ensure that any Cleaning Materials provided are safe to operate, in full working order and must not require any specialist skills to use.

d) The Customer must (as far as reasonably possible) ensure that any irreplaceable items are stored away and not provided for cleaning by the Provider.

e) If an existing Customer recommends the Provider to a new Customer who goes on to receive Services from the Provider, then the existing Customer will receive a one off credit of £10 which will be set off against future charges for the provision of Services.

5. CANCELLATION/NON DELIVERY OF SERVICES

a) The Customer will be required to pay the full Price for the provision of Services if less than 24 hours’ notice of cancellation is given. Where between 24 and 48 hours’ notice is given, the Customer will be required to pay 50% of the Price.

b) If the Provider is unable to gain access to the property where the Services are being carried out as a result of a Customer failing to make reasonable arrangements for access, the Customer must pay the full Price for the Services booked.

c) The Provider will not be liable for any delay to or cancellation of the Services caused by circumstances beyond its control (including unforeseen traffic delays). In such circumstances, the Provider will seek to arrange an alternative time suitable for the performance of its Services at no extra cost.

d) In the event that a person engaged by the Provider is unable to provide the Services for any reason (including illness), the Provider will agree with the Customer whether to send another person to carry out the Services, or whether the Customer would prefer that the Services be provided by the same person at an alternative date and time.

e) Where Services are booked over the telephone or online and the booking constitutes a distance contract pursuant to the Consumer Protection (Distance Selling) Regulations 2000, the Customer will have the right to cancel the Services within 14 days of the formation of the contract, but may not cancel the Services where performance has commenced.

6. WORKING CONDITIONS

a) In order to protect the Provider’s employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the Customer will be charged 100% of the cost of the booking.

7. INSURANCE AND LIABILITY

a) The Provider will ensure that it has adequate public liability insurance in place to cover damages caused by the provision of Services that are reasonable foreseeable.

b) In the unlikely event of the Provider causing any damage where Services are provided, the Customer must notify the Provider of such damage within 12 hours of completing the Services (or if the Services are provided during a weekend, by 10.00pm on the following Monday) and must provide the Provider with photographs and such reasonable assistance required to enable the Provider to make a claim under its insurance policy, repair the damage or replace the item that has been damaged. In the event that the Customer fails to comply with this clause 7b, then the Customer loses its right to bring a claim against the Provider for such damage. In providing the Services, the Provider will assume that all surfaces such as marble, granite and limestone are fully sealed and able to be cleaned, unless notified in advance by the Customer.

c) The Provider agreed to provide absolute security for your keys at all times. In the unlikely event of any keys being lost the Provider, it will make appropriate arrangements as soon as reasonably possible.

d) Nothing in these Terms and Conditions will limit or exclude the Provider’s liability for death or personal injury caused by negligence.

8. COMPLAINTS

a) The Provider has built its reputation by providing Customers with the best possible cleaning services. In the event of a Customer being dissatisfied with the Provision of the Services, it is important to contact Hristina Toteva as soon as possible to ensure that concerns and complaints can be are resolved quickly and amicably.

9. USE OF CUSTOMER INFORMATION

a) The information provided by the Customer will be held and used by the Provider to perform and continually improve the Services.

10. PRIVATE USE OF STAFF

a) If any Customer is found to be engaging any employees of the Provider directly, then the Customer must pay to the Provider a recruitment fee of £500.

11. GENERAL

a) The agreement between the Provider and Customer to which these Terms and Conditions will apply will be governed by the laws of England and any dispute arising out of or in relation to the Services will be subject to the exclusive jurisdiction of the Courts on England.

b) The Contracts (Rights of Third Parties) Act 1999 (as amended) will not apply to the agreement between the Provider and Customer to which these Terms and Conditions will apply.

c) If any part of these Terms and Conditions is found by a competent court to be invalid, illegal or unenforceable, these Terms and Conditions will be deemed modified to the minimum extent necessary to make them valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision will be deemed deleted. Any modification to or deletion of a provision or part-provision will not affect the validity and enforceability of the rest of the Terms and Conditions.

Terms & Conditions Privacy Notice for Customers

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