Summer is here and with the restriction on lockdown easing more and more, many people will be planning a short escape to the countryside or perhaps a quiet family holiday away from the familiar setting.
For many years, Bredon Hill Cleaning Services has provided professional cleaning services to over 40 holiday homes and serviced accommodation in the Tewksbury area. Our managing director and co-founder of DCBN, Hristina Anastasova, says this is her favourite type of cleaning.
Just recently Ms Anastasova gave a video presentation to DCBN members and other cleaning professionals outside of the network, who want to learn more about servicing such a property.
There’s a clear debate on whether cleaning serviced apartments and holiday homes could be classified as domestic or as commercial cleaning.
Like she said in her video, Bredon Hill Cleaning Services Director believes this type of cleaning is unique and has different elements of both commercial and domestic cleaning. She also shared the process our company has adopted when onboarding new clients for this particular type of service.
What Happens First
After receiving an enquiry to clean a holiday home, we book a visit to the place with the client. We want to see every inch of the property and find out every little detail about our new client’s needs and expectations. Our visits are usually 40-50 minutes long and we come prepared with a lot of questions. But this is not to interrogate the client or appear nosy. We just want to make sure we will be maintaining the property exactly as the client wants it and has advertised it. That’s important for the satisfaction of their customers and we know when they are happy, our clients are happy. That’s our goal and motivation.
At the end of the visit, we present the new client with a welcome pack. It includes some information about our company, the terms and conditions of the service, available add-on or extra services such as laundry and ironing and stocking of supplies.
What Happens Next
Usually, by the end of the visit we’ve managed to impress our client and they can’t wait to receive our quote so we can seal the deal. As soon as we get back to the office Ms Anastasova sends teh custom quote to the client and we wait for the response.
In most cases, the client comes back pretty quickly with a go ahead. One important thing we always do is inspect the property together with the client after the first clean. This way we have the opportunity to make notes of anything the client might want us to change, do better or particularly likes exactly how it’s done.
